Return & Refund Policy

Return & Refund Policy Thank you for shopping at Dragonlily! We want you to be completely happy with your purchase. Please read our return policy carefully: ## Eligibility for Returns - Items must be returned within **30 days** of the delivery date. - Products must be unused, unworn, and in their original condition with all tags and packaging intact. - Sale items, clearance items, and personalized/custom-made products are **final sale** and cannot be returned or exchanged. ## How to Return an Item 1. Contact our support team at support@draglily.com with your order number and the reason for the return. 2. Our team will review your request and send you return instructions, including the return shipping address. 3. Pack the item securely and ship it back using a trackable shipping method. 4. Once we receive and inspect your return, we will process your refund or exchange. ## Refund Process - Refunds will be issued to your original payment method within **5-7 business days** after we receive and inspect the item. - Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item, defective product). - Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. ## Exchanges If you would like to exchange an item for a different size or color, please note this in your return request. Exchanges are subject to product availability. ## Damaged or Defective Items If you receive a damaged or defective item, please contact us within **7 days** of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost to you. ## Questions? If you have any questions about our return policy, please don’t hesitate to reach out to us at support@draglily.com. We’re here to help!