Shipping Policy

Shipping Policy Thank you for shopping at Dragonlily! Here’s everything you need to know about our shipping process: ## Processing Time - All orders are processed within **1-3 business days** (Monday to Friday, excluding holidays). - You will receive a confirmation email with your tracking number once your order has shipped. ## Shipping Time & Cost We offer the following shipping options: - **Standard Shipping**: 7-15 business days | Free on orders over $50 - **Express Shipping**: 3-7 business days | $12.99 flat rate Shipping times are estimates and may vary slightly due to customs, holidays, or carrier delays. ## Tracking Your Order Once your order is shipped, you can track it using the tracking number provided in your confirmation email. If you haven’t received your tracking number within 3 business days, please contact us at support@draglily.com. ## International Shipping We ship to most countries worldwide. International orders may be subject to customs duties, import taxes, or fees, which are the responsibility of the customer. These charges are not included in your order total and will be collected by the delivery company upon delivery. ## Delays & Lost Packages If your order is delayed or lost in transit, please contact our support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a full refund. ## Questions? If you have any questions about our shipping policy, please don’t hesitate to reach out to us at support@draglily.com. We’re here to help!